Refund policy
We want you to love your Sol de Oro pieces.
If for any reason you're not completely satisfied with your purchase, please review the guidelines below before requesting a return.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned once delivered.
Return Window
Necklaces, bracelets, and rings can be returned within 7 calendar days of delivery if the piece is:
- Unworn and in their original condition
- Free from damage or signs of wear
- Returned with the original packaging
- Accompanied by the order information
Since many of our pieces are one-of-a-kind, an exchange for the exact same item isn't always possible once it's sold out. In that case, we offer:
- Store credit for the amount paid, or
- An exchange for another available piece of equal or lesser value (with a refund or additional charge for any price difference)
Damaged or Incorrect Items
Received something damaged or wrong? Contact us within 48 hours of delivery with photos of the item and packaging, and we'll make it right replacement or refund, no cost to you.
How to Request a Return or Exchange
Email soldeoropr@gmail.com with your order number, the item(s), and the reason for your return. We'll send you next steps.
Refunds
Once we receive and inspect your return, we'll confirm approval and issue your refund to the original payment method. Please allow extra time for it to reflect with your bank.
Questions? We're at soldeoropr@gmail.com.