We want you to love your Sol de Oro pieces.
If for any reason you're not completely satisfied with your purchase, please review the guidelines below before requesting a return or exchange.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned or exchanged once delivered, unless they arrive damaged or you receive an incorrect item.
Return Window
Necklaces, bracelets, and rings may be returned within 7 calendar days of delivery, provided that the piece:
- Is unworn and in its original condition
- Is free from damage or signs of wear
- Is returned with its original packaging
- Includes the order information
Returns made due to personal preference or a change of mind are not eligible for a refund to the original payment method. Once the return is approved, you may choose between:
- Store credit for the amount paid, or
- An exchange for another available piece of equal or lesser value. If the new piece costs more, the price difference will apply. If it costs less, the difference will be issued as store credit.
Because many of our pieces are one-of-a-kind, an exchange for the exact same piece may not be possible if the item has sold out.
Damaged or Incorrect Items
Received a piece that arrived damaged or received an item different from what you ordered? Please contact us within 48 hours of delivery and include photos of the item and its packaging.
After reviewing the case, we may offer a replacement or a refund to the original payment method, at no additional cost to you.
How to Request a Return or Exchange
Email us at soldeoropr@gmail.com with:
- Your order number
- The item(s) you wish to return or exchange
- The reason for the return or exchange
We'll review your request and provide the next steps.
Refunds
Refunds to the original payment method are only available for approved cases involving items that arrived damaged or incorrect, as described above.
Returns due to personal preference or a change of mind are not eligible for a refund to the original payment method and will be processed as store credit or an exchange.
When a refund applies and is approved, it will be issued to the original payment method. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.
Thank you for choosing Sol de Oro. ✨
We’re grateful to be part of your everyday golden moments and are always here to help make your experience with us a beautiful one.
Wear your light, a tu manera.